Privacy Policy

Introduction

Healthy Eating Surabaya ("we," "our," or "us") is committed to protecting the privacy of our website visitors and clients. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your personal data in compliance with applicable privacy laws. By using our services and website, you agree to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully to understand our practices regarding your data.

Information We Collect

We collect various types of information to provide and improve our services to you. This may include:

• Personal Identification Information: This includes your name, email address, phone number, and physical address, which you voluntarily provide when booking consultations, subscribing to newsletters, or filling out contact forms.
• Health-Related Information: When you book a nutritional consultation, you may provide information about your dietary habits, health conditions, allergies, and wellness goals. This sensitive information is collected with your explicit consent and is used solely for the purpose of providing personalized nutrition advice.
• Usage Data: We automatically collect information on how the website is accessed and used. This Usage Data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

How We Use Your Information

The information we collect is used for various purposes to enhance your experience and deliver our services effectively:

• To provide and maintain our Service, including facilitating online consultation bookings.
• To notify you about changes to our Service or policies.
• To allow you to participate in interactive features of our Service when you choose to do so.
• To provide customer support and respond to your inquiries.
• To gather analysis or valuable information so that we can improve our Service.
• To monitor the usage of our Service and detect, prevent, and address technical issues.
• To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or inquired about, unless you have opted not to receive such information.
• To process your consultation requests and provide tailored nutritional guidance.

How We Share Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following circumstances:

• Service Providers: We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation or lawful requests by public authorities.
  • Protect and defend the rights or property of Healthy Eating Surabaya.
  • Prevent or investigate possible wrongdoing in connection with the Service.
  • Protect the personal safety of users of the Service or the public.
  • Protect against legal liability.
• Business Transfers: If Healthy Eating Surabaya is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Data Security

The security of your data is paramount to us. We strive to use commercially acceptable means to protect your Personal Data. We implement a variety of security measures, including encryption, access controls, and secure server environments, to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your Personal Data:

• The Right to Access: You have the right to request copies of your Personal Data. We may charge you a small fee for this service.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your Personal Data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your Personal Data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Withdraw Consent: Where we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

Third-Party Links

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you would like to exercise any of your data protection rights, please do not hesitate to contact us: